Bridging People, Process, and Technology. Implementation partner
PARTNER SERVICES

Extra capacity. Clear delivery.

Bring the expertise your team needs into the work you already do.

ONE PARTNER. MORE CAPACITY.
START WITH THE WORK YOU NEED

Find the right support.

Choose a service. Open the details for scope and starting points.

01 / IMPLEMENTATION OVERFLOW

Add delivery capacity

Choose full project delivery under your brand or specialist support within a project your team leads.

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Where we can help

  • Discovery, requirements and implementation planning
  • Configuration and accounting workflow design
  • Data mapping, migration preparation and validation
  • Testing coordination, user training and go live support
START WITH

White label covers the whole agreed project. Shared delivery covers a defined role or workstream within your project.

Find implementation support
02 / CONSTRUCTION EXPERTISE

Construction workflows

Bring Sage Intacct Construction and SCM expertise to the workflows between the jobsite and the financials.

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Where we can help

Sage Intacct Construction

  • Job and cost code structures
  • Project financials and job cost reporting
  • Billing, retainage and accounting workflows
  • WIP reporting requirements and reconciliation

Sage Construction Management

  • Project setup and workflow design
  • Commitments, change orders and billing processes
  • AccountingLink mapping and handoff review
  • Role based training and process documentation

Integration behavior, supported transactions and required modules are confirmed against your client’s configuration during discovery.

Explore the Sage products
START WITH

A construction workstream with the system of record, ownership and reconciliation points agreed during discovery.

Find construction expertise
03 / PRESALES AS A SERVICE

Presales support

Shape discovery, demos and scope around the prospect’s business and the questions that matter.

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Where we can help

  • Discovery leadership and technical qualification
  • Demo strategy, preparation and delivery
  • Construction scenarios and financial reporting narratives
  • Solution mapping, scope and proposal support
START WITH

One opportunity, its business questions and a defined discovery or demo package.

Start presales intake
04 / PROJECT DELIVERY

Project coordination

Add coordination for milestones, decisions, testing and handoffs so your consultants can focus on delivery.

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Where we can help

  • Plans, milestones, status and issue tracking
  • Workstream coordination and decision follow up
  • Test planning and readiness reviews
  • Training, documentation and transition planning
START WITH

A project health review or a defined coordination role with clear decision authority.

Find delivery support
05 / PARTNER SUPPORT MANAGEMENT

Keep clients supported

Extend your support team with an agreed queue, functional troubleshooting and coordinated escalations for Sage Intacct and SCM.

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Where we can help

  • Ticket intake, triage, prioritization and ownership tracking
  • Sage Intacct and SCM functional troubleshooting
  • User questions, reporting guidance and workflow assistance
  • Coordinated escalations to authorized Sage or integration contacts
  • Resolution notes, recurring issue review and support reporting
START WITH

A support queue review or pilot. The agreement defines supported clients, coverage hours, response targets, escalation ownership and included hours or ticket scope.

Plan support coverage
06 / PROJECT RECOVERY AND STABILIZATION

Project recovery

Start with a clear assessment of a stalled project or unresolved issues after go live. Agree on the next steps together.

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Where we can help

  • Scope, project status and issue backlog assessment
  • Configuration, data and reconciliation gap review
  • Testing, training and operational readiness review
  • A prioritized stabilization plan with owners and milestones
  • Scoped remediation, retesting and transition support
START WITH

A paid assessment and recovery roadmap. Agree on remediation scope, responsibilities, effort and revised milestones after the findings are understood.

Explore a recovery assessment
07 / CLIENT SIDE IMPLEMENTATION SUPPORT

Client side assistance

Help the client team complete its data, testing, training and coordination tasks alongside the implementation partner.

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Where we can help

  • Data preparation, cleanup coordination and mapping support
  • Business requirements and decision tracking
  • User acceptance test preparation, execution support and issue tracking
  • Training coordination and process documentation
  • Client task follow up, cutover preparation and go live readiness
START WITH

A defined client workstream or fractional implementation support. Agree on hours, task ownership and handoffs; the client retains business decisions and approval of deliverables.

Find client side assistance
08 / DATA MIGRATION & TECHNICAL SERVICES

Data migration & technical services

Move the agreed data, validate the results and resolve ERP technical gaps. Quoted to scope after a data and technical review.

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Where we can help

  • Data migration: mapping, cleanup, import preparation and agreed historical data
  • Validation and cutover: test imports, reconciliation and go live preparation
  • ERP technical services: AccountingLink troubleshooting, integration coordination and reporting support
  • Data recovery: failed imports, duplicate records and balances that do not reconcile
START WITH

Review source and target systems, record types, data volume, history and data quality. Agree on scope, responsibilities and acceptance criteria before delivery. In shared delivery, we own this workstream while your team leads the project.

Plan data & technical support
THE RECOVERY ROADMAPSee how a recovery engagement unfolds.
THE RECOVERY ROADMAP

A clear next step at every stage.

  1. Assess

    Review scope, open issues, configuration, data and project readiness.

  2. Agree on the plan

    Confirm priorities, owners, budget and revised milestones.

  3. Stabilize

    Address approved configuration, data and process gaps.

  4. Test and confirm

    Retest changes and review readiness with the client and delivery team.

  5. Transition to support

    Document handoffs, remaining actions and any ongoing support coverage.

The paid assessment comes first. Its findings shape the remediation scope and revised milestones; approval precedes remediation, and support coverage is agreed separately.
Start with a recovery assessment
WORKING AS ONE TEAM

Clear roles and support.

Can you work in our existing support process?

We can scope support around your queue, tools, access permissions and escalation process. Agree on who communicates with the client, who owns each issue and how status is reported before coverage begins.

Does support come with a partner membership?

Support delivery is a separate agreement. It defines coverage, included hours or ticket scope, response targets, overage handling and any reserved capacity. See engagement pricing structures

Can you help a client while their VAR continues implementing?

Yes. We can support the client’s internal tasks while the VAR continues its agreed delivery work. We define responsibilities together so data, testing, decisions and handoffs have clear owners.

How does a rescue project start?

Start with a recovery assessment. We review the current situation and agree on the priorities with the project sponsor and delivery team. The findings shape the remediation scope and revised milestones.

FOR CPA AND ADVISORY TEAMS

ERP readiness.

ERP readiness, process assessments and system evaluation support help your client define the problem before selecting a solution.

Explore advisory partnerships
YOUR NEXT STEP

Bridge your next GAP.

One opportunity. One workstream. Or a long term extension of your team.

Find your engagement
LET’S BRIDGE IT

Have a call with Delta GAAP.

Share what you need. Reese Rossi, our Partner Enablement Manager, will help coordinate a call. Review and send the request from your email app.

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